I have been using Mobilink Infinity wireless broadband service for almost three months now. I signed up or their pre-launch offer with upfront cost of Rs. 6000 for CPE and Rs. 2000 for security deposit. Installation charges were waived as part of the promotion. The monthly charges were supposed to be Rs. 1,199 for 1Mbps bandwidth of unlimited data usage and free voice calls (to Mobilink customers only). Today, I was told by customer service representative that unlimited download package will end on November 30th, after which I will have to choose one of their capped packages. I chose Mobilink over Wateen because of their unlimited package. The new packages are useless for me. Mobilink is not offering opt-out option. If I cancel, I will have to pay 50% of the upfront price as the CPE cost. This is simply outrageous. I have a call open with customer service department. I am contacting PTA if this issue is not resolved to my satisfaction.
To be fair, I have to say that up until today, I was happy with the service. I get good bandwidth most of the time. While it ranges from 30Kbps to 110Kbps, most of the time I get 70Kbps – 100Kbps (just a reminder – there is a difference between KBps and kbps). Following are screen shots of some of the bandwidth tests:

Mobilink Infinity Bandwidth Test - Ubuntu Download

Mobilink Infinity Bandwidth Test - CNET

Mobilink Infinity Bandwidth Test - Speakeasy
While the bandwidth is good, the connection drops several times a day, sometimes requiring a reboot of the CPE. According to Mobilink’s tech support, the connection drops due to electricity outages at the tower (one of the techs told me “is me sara qusoor WAPDA ka hai). I am sure that their towers are backed up by generators and UPSs. My guess is that there is a delay between power loss and generators kicking in, during which receivers lose connectivity to the tower. In any case, I have to reboot my device at least twice a day.
There are two CPE devices: indoor and outdoor.

ZyXEL Indoor CPE - Top

ZyXEL Indoor CPE - Ports
The two CPE devices are connected via a special 10 wire RJ-45 like connection. This connection provides power to the outdoor unit (so no power is required outside). The cable itself is as thick as a coax cable, but the connector is about three quarters of an inch. I had to drill a hole to connect the two CPE devices. The outdoor CPE (receiver) is typically mounted on the roof in the direction of the tower. Installation may be an issue for those who don’t have access to the roof or live in shared apartments. One of the problems that I see with Mobilink service is that they collect upfront fees first and then send the installation team. If for whatever reason, the installation is not possible or the coverage is poor, they issue a refund. Not a customer friendly practice. They should survey and test for wireless coverage before committing to the service.
I could not find specifications of the CPE which in my case is ZyXEL MAX3×0HW2. The indoor CPE has four LAN ports, two voice ports and built-in wireless. Unfortunately, Mobilink does not share the device password with the customers (I fail to understand the logic). Technical support can “see” the outdoor CPE but don’t have a view of indoor CPE. One of my frustrations is that the technical support sees my CPE connected even when I don’t have Internet connection. I used to call them regularly, but now I just reboot CPE (sometimes 2 or 3 reboots).
I believe that WiMax is not a solution for everyone. For most people, DSL or cable is the way to go. WiMax is an excellent backup solution to DSL for those who need Internet connectivity 24×7. It is also a good alternative for those who suffer from the poor line quality and therefore poor bandwidths via DSL. With Mobilink’s new packages, there is almost no difference between Wateen and Mobilink. I do not have any experience with Wateen. I would rate Mobilink’s customer service as average.